In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
The product was purchased in the last 60 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered
Please note, there are no refunds or cancellations on custom-made, made-to-order items which include (but are not limited to) apparel, hats, shoes, mugs, tote bags, and custom home goods, 24 hours after your order was placed.
If your order with us doesn’t arrive to the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you
Exchanging Items (Sizing Issues)
If you want to exchange a product because of sizing issues, we can work with you to solve the issue. Please input your details in the above box or email firstname.lastname@example.org to begin the process.
In the rare event that you are unhappy with the fit of the shoe, we can process a free exchange for you. If you ordered a pair of shoes (for example size US7), and they arrive per order as a US7, but do not fit you because of your particular foot type, we will send you another pair free of charge. You can donate the old pair to a good cause or a friend in need. :)
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by us.
Free exchanges will only be allowed once per order.
If you made an error in ordering the wrong size, then we cannot accept responsibility for this.
Customer service is our #1 priority and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with Sock and Shoe and please let us know if you have any questions. You can contact us here or via the live chat box.