RETURN & REFUND POLICY
Not in love with your new purchase? Please let our customer support team know. We are more than happy to try and sort out any issues you may have.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
At Sock And Shoe, we are doing our best to ensure product quality and order accuracy. But sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement or refund for you!
All we need is a clear photo of the item(s) showing either the incorrect item, the poor quality of the print or the damaged area of the item.and email it to us, along with your order number to: firstname.lastname@example.org. Once we receive your email and verify the issue, we will get a replacement or refund sent to you right away.
Order not received
If your item has not arrived within 30 days for apparel products and 40 days for pillow covers, socks, shoes or bags after having ordered, contact one of our lovely customer service staff through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.) The customer must cover the cost of ordering replacement items so please be very careful when entering the shipping address.
As mentioned in our shipping page, shipping times can be longer for certain countries such as Mexico and Brazil, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
The product was purchased in the last 60 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered
Please note, there are no refunds or cancellations on custom-made, made-to-order or reduced items which include (but are not limited to) apparel, hats, shoes, mugs, tote bags, and custom home goods, 24 hours after your order was placed.
If your order with us doesn’t arrive to the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you
Exchanging Items (Sizing Issues)
If you want to exchange a product because of sizing issues, we can work with you to solve the issue. Please email email@example.com to begin the process.
In the rare event that you are unhappy with the fit of the shoe, we can process a free exchange for you. If you ordered a pair of shoes (for example size US7), and they arrive per order as a US7, but do not fit you because of your particular foot type, we will send you another pair free of charge. You can donate the old pair to a good cause or a friend in need. :)
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by us.
Free exchanges will only be allowed once per order.
If you made an error in ordering the wrong size, then we cannot accept responsibility for this.
Customer service is our #1 priority and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with Sock and Shoe and please let us know if you have any questions. You can contact us here or via the live chat box.